What is PoE?
What do you mean by "Converged IP Access"?
Can we use EDGE SOLO devices with 1Point?
Can we use PROX cards with 1Point?
What is Wiegand?
What is logical access?
My controller shows up as a question mark, what does that mean?
My transactions don't show up in my event log, what's wrong?
Can I see a demo of how 1Point works?
How do I reuse cards that have been deleted out of the system?
I created a user in the Admin console but when I log in it's all blank
My Holidays aren't working properly, how do I fix it?
Where can I get more help?

What is PoE?
PoE stands for Power over Ethernet. Basically it's a system to transmit electrical power, along with data, to remote devices over standard twisted-pair cable in an Ethernet network. This works just like a corded telephone.

What do you mean by "Converged IP Access"?
Converged IP Access is the means by which you can physically access your building with an RFID card, and use the same card to log onto your computer securely using the same solution.

Can we use EDGE SOLO devices with 1Point?
We can update the firmware to convert EDGE SOLO devices to hosted EDGE devices that will work with the 1Point system.  Please note that this action is not reversible.

Can we use PROX cards with 1Point?
1Point can use any kind of reader technology with the EDGE device as long as its output is 26-bit Wiegand.  This includes: iClass, PROX, Indala, MIFare, DESFire, Crescendo, and AWID.

What is Wiegand?
Please see HID documentation here

What is logical access?
Logical access is two-factor authentication via Microsoft Active Directory to a computer on a windows domain.

My controller shows up as a question mark, what does that mean?
If you see a question mark it means the controller isn't talking with the 1Point software.
If you know the IP address of your controller try using the ping command in the command prompt to test internet connectivity.
If you do not know the IP address of the device run the system hardware report in the 1Point web client.
If you can ping the controller please go back and check all setting in the controller and the 1Point software.
If you can't ping the controller please check all network settings and connections.

My transactions don't show up in my event log, what's wrong?
Make sure your time is set for each controller.  Under the Monitor/Command Tab and the status sub-tab in the web client click on "Set Time" next to the reader in question.

Can I see a demo of how 1Point works?
The 1Point demo can be viewed here

How do I reuse cards that have been deleted out of the system?
To reuse cards that have been deleted from the system open the 1Point Web Client as an Administrative user.  Under the Access Control Tab click on the sub-tab Cards.  If you know the card's raw bit pattern you can enter the card manually and assign it to a user.  If you don't know the card's encoded ID please follow instructions below:
Under the Monitor/Command tab click the Status sub-tab. (if you don't see the status tab you need to log-in as an administrator)  If you click on a controller there is an option to "refresh cards" click on this option for your enrolling reader.  Then you may re-enroll that card via the enrolling reader, once the card is in the system all other controllers in the system will update with the new card information.

I created a user in the Admin console but when I log in it's all blank
Users are created without the privilege to view the tree or transactions.  To allow them to view transactions click the Users Tab, Select the Users sub-tab, select the user to assign rights, select the projects tab.  The two drop-down boxes that you want to change are explorer and syst.

My Holidays aren't working properly, how do I fix it?
Holidays are added when you create each schedule.  For example, in the picture below you can see how we setup a business hours schedule for employee access where employees will have access from 6:50AM to 4:30PM but will be denied access on major holidays and have access from 6:50AM to 12:01PM on Christmas Eve.

Where can I get more help?
Please call us for more help at 800-368-6971